Damages and Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or refund without delay.  

Exceptions / Non-Returnable Items

We cannot accept returns in the following cases:  

- Used items or returns requested for reasons unrelated to product defects.  
- Perishable goods (such as food, flowers, or plants).  
- Custom products (such as personalized or made-to-order items).  
- Personal care items (such as beauty or hygiene products).  
- Hazardous materials, flammable liquids, or gases.  

Please note: Sale items and gift cards are non-refundable.  
If you have questions about whether your item is eligible for return, please contact us before purchasing.  

Exchanges

The fastest way to ensure you get the product you want is to return the item you have (once approved) and place a new order for the desired product.  

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.  

Please remember it can take additional time for your bank or credit card company to process and post the refund.  

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: info@benrishop.com.

Jurisdiction

This Refund & Return Policy applies to all orders shipped to the United States and the European Union. Customers in other regions may be subject to additional rules and protections in accordance with local consumer laws.