2.4 - FAQs – BenriShop

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Frequently Asked Questions

If you have any questions, please check the sections below.
If you can’t find the answer you’re looking for or need further assistance, feel free to contact us.
At BenriShop, we always prioritize our customers’ peace of mind and satisfaction.

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Last updated: August 2025

1. General Questions

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2. About Our Privacy Policy

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3. Shipping Information

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4. Refund & Return Information

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5. Contact Information

1. General Questions

Do you have a return policy?

Yes. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused and in its original condition. Please review our full Refund & Return Policy for detailed instructions on how to start a return.

How can I track my order?

Once your order has been shipped, we will send you a confirmation email containing a tracking number.
You can use this number on our website or the carrier’s tracking page to monitor your delivery status in real time.

Can I cancel or change my order?

We process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer support team immediately at info@benrishop.com. Although we cannot guarantee changes once an order has been placed, we will do our best to accommodate your request if the order has not yet been shipped.

Do you have a physical store?

Currently, we operate exclusively online.
All orders are shipped directly to your door, and we offer free shipping on returns to make your shopping experience worry-free.

2. About Our Privacy Policy

What personal information do you collect?

When you visit or make a purchase through our site, we may collect certain personal information necessary to provide our services. This may include device information, order details, customer support communications, IP address, browsing history, name, address, payment details, and email address.

How is personal information used?

Your personal information is used to provide products and services, process payments, arrange shipping, confirm orders, provide customer support, manage risk, and for marketing purposes when applicable.

Do you share personal information with third parties?

We may share your personal information with service providers such as Shopify to help us operate our store.
Additionally, we may share information with advertising partners to deliver relevant marketing campaigns, or when required to comply with legal obligations.

What about cookies?

We use cookies to enhance your browsing experience and improve site functionality. These include functional cookies, analytical cookies, and advertising cookies.
You can manage or disable cookies in your browser settings at any time.

Do you collect data from minors?

Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe we have unintentionally collected information from a minor, please contact us, and we will delete it immediately.

What rights do customers have (GDPR & CCPA)?

You have the right to access, correct, update, or delete the personal data we hold about you. You may also object to certain processing activities or request a copy of your data. To exercise these rights under GDPR (Europe) or CCPA (California, USA), please contact us at info@benrishop.com.

3. Shipping Information

How long does delivery take?

Standard delivery usually takes between 5–12 business days after dispatch. Please note that delivery times may vary depending on carrier conditions, customs procedures, or other factors beyond our control.

Will multiple items be shipped together?

Depending on product availability and storage locations, items in the same order may be shipped separately.
This means your products could arrive in different packages and on different dates. We will provide tracking details for each shipment.

4. Refund & Return Information

Can I return an item?

Yes. You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition. If you receive a defective or damaged product, please contact us at info@benrishop.com with photos or details so we can resolve the issue promptly.

How will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds are issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there items that cannot be returned?

Yes, certain items are non-returnable:

- Used or opened products
- Personal care and hygiene items
- Sale items
- Gift cards

For details, please review our Refund & Return Policy page.

How do I start a return?

To initiate a return, please contact us by email with your order number and return details. We will provide instructions and a return shipping address. Please note that unauthorized returns cannot be accepted.

5. Contact Information

How can I contact customer service?

If you have any questions or concerns, please contact us by email at info@benrishop.com.
We will do our best to respond as quickly as possible.

What are your business hours?

Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM (excluding weekends and public holidays).

How can I share feedback or suggestions?

We value our customers’ opinions and always welcome feedback. You can share your comments or suggestions by contacting us through our contact page or by email at info@benrishop.com.